Goom Express.
Streamlined delivery operations with real-time tracking
Project
Overview.
Goom Express promises a delivery and then has to keep it. Customers wanted to see the parcel moving. The team was still coordinating a lot of that by phone.
The Challenge
Building a delivery platform means solving problems for three different audiences simultaneously: customers who want tracking and reliability, businesses that want scheduling and management, and drivers who need navigation and communication tools. Add India's traffic patterns, address complexity, and variable network coverage, and you've got a genuinely hard product challenge.
The platform needed to handle AI-assisted order batching, real-time GPS tracking, secure payments, and multi-party communication, all through an interface simple enough for a driver to use while navigating Bangalore traffic.
The Challenge
Building a delivery platform means solving problems for three different audiences simultaneously: customers who want tracking and reliability, businesses that want scheduling and management, and drivers who need navigation and communication tools. Add India's traffic patterns, address complexity, and variable network coverage, and you've got a genuinely hard product challenge.
The platform needed to handle AI-assisted order batching, real-time GPS tracking, secure payments, and multi-party communication, all through an interface simple enough for a driver to use while navigating Bangalore traffic.
Our Strategic Solution
We designed and developed the complete Goom Express mobile application:
The Roadmap
Building a strong brand involves moving through structured, intentional stages.
Workflow Analysis
We studied delivery workflows and identified pain points for both drivers and customers.
Driver App
We built an intuitive driver app with navigation integration and smart order batching.
Customer Experience
We designed real-time tracking with clear ETAs and proactive notifications.
Backend Systems
We created robust systems for order management and route optimization.
How we brought it
to life.
Driver App
The driver app features one-tap navigation, smart order batching, and cash handling, all designed for on-road efficiency.
Customer Tracking
Real-time tracking with precise ETAs and automatic notifications at key delivery milestones.
Key Outcomes & Impact
Speed is everything in delivery, and Peacock India certainly delivered for us. We were struggling to manage our high volume, so they engineered an app capable of handling thousands of daily orders without breaking. Driver coordination is now seamless, and our customers love the real-time tracking features. Our marketplace growth has exploded thanks to their technical dedication and ability to solve complex logistics problems.
More in Logistics & Transport.
Chinmaya Mission.
Let's build something
that works.
Tell us what you're building. We'll outline a clear roadmap to bring it to life — no pitch, just honest direction.